Brushd Policies
The application allows us to receive information about yourself, your hair journey and goals. This will allow us to determine if we are able to help you reach your hair goals and provide you with the ultimate extension experience.
Providing this information will also navigate in scheduling your appointment. Desired level of stylist, length of appointment, pricing, and days available.
We have also added general information such as, pricing and maintenance to allow you to see the range prior to your consultation.
Application
Our consultations and your time are incredibly important to us. The first consultation is done over the phone averaging about 15-20 minutes based off the information you provided on your application, with our salon owner to be able to give you an accurate quote, amount of rows you may need, length of hair and to answer any questions you may have about our process of extensions. The second consultation is done with your stylist day of appointment!
Consultation
Once you have decided to move forward with your extension install appointment, a retainer of $500 will be required to schedule your appointment and secure your appointment. This deposit will go towards your appointment and the remaining balance will be due upon completion of the appointment. If for any reason you are unable to keep your appointment the retainer in non refundable & will go towards a future appointment with us.
Retainer
The part you’ve waited weeks for! We will go over the details and of the ins and outs of your appointment and best of all give you that hair you’ve always dreamt of!
Allow us to take care of you while will you relax, unwind and enjoy being pampered! Need to work? No worries we have WIFI. Want to sit back and binge some shows we got you covered too! It’s your time and we want it to be exactly what you want it to be.
PRO TIP: We love when clients come in wearing neutrals and a little make up, so they feel their best selves when taking after photos.
Day of Appointment
If for any reason you need to cancel your appointment, a 72-hour notice is required. For cancellations made within this time period, a fee will be charged for 50% of the service you were scheduled for.
We do our best to be understanding & we know life happens, but please take into consideration that we are blocking out 3-5 hours specifically for you to make sure we have enough time to give your hair the attention it needs.
Cancellations
If you are more than 15 minutes late, your appointment may need to be rescheduled and you will be charged for the full service. If you are up to 15 minutes late to your appointment, please be aware that you may not be able to receive the entire service you were scheduled for.
Late Arrivals
Hair is personal. If you’re not satisfied with your service, please contact your stylist within 7 days of your appointment and we will make the necessary changes to achieve our vision, complimentary.
Guarantee
We are here to provide a space for calmness and relaxation. To respect each guest appointment time and offer them an intimate experience, please respect this policy. We appreciate your cooperation and understanding.